1. Contact us via email at firstname.lastname@example.org or telephone at +6012-219 3419. A customer service representative will get in touch with you.
2. Once we have evaluated the situation with the evidence provided, a 1-to-1 REPLACEMENT or FULL REFUND will be issued within (15) fifteen working days if the evidence provided is valid.
If you feel that your situation falls outside of our policy, we encourage you to contact us at email@example.com to confirm if your request can be accepted. Remember your satisfaction will always be our priority, so please feel free to call us and we will work hard to resolve any issues.